ORDERING

Unfortunately not. Each order is processed automatically and once it has been registered, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items please refer to our Return Policy.

Unfortunately we are unable to combine two orders in one shipment, as order details are processed automatically.
As soon as the packages are shipped from our warehouse, you will receive a confirmation email for each order, with two separate Tracking Numbers and invoices.

We are sorry, but once an order has been registered, it is processed automatically and cannot be canceled. The package can be returned as indicated in our Return Policy.

Of course! You can navigate the mobile-optimized version of our website.

SHIPPING

At this time we are unable to ship orders to General Delivery, P.O. Boxes, Azores, Madeira, the Faéroér Islands, Greenland, Aland Island, the Holland Antilles, Poste Restante. Orders made to any of theseaddresses will be cancelled.

We deliver to over 100 countriesaround the world. The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically canceled.
Please select the correct country site for your order from the link in the corner of every page.

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your Account page.

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No, please make sure you calculate your shipping time.

We ship all orders from our shop in Romania.

If your order has not been delivered within the estimated period, we suggest that you:

  • Check the order status: in the My Orders section for registered
    users; or by entering the Order Number from the confirmation email in
    the Track your Order page;
  • Check that the address indicated for the delivery is correct
  • In the case of a missed delivery, please contact UPS at www.ups.com.

For further assistance, contact us, we will be happy to assist you.

EXCHANGES

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 14 days of delivery date.

Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available.
We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy.

RETURNS

You can check the status of your return at any time on the Follow your Return page.

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REFUNDS

You can check the status of your return at any time on the Follow your Return page.

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