Ordering on Coconuka-Shop

To make purchases on Coconuka-Shop you do not need to register; however, we suggest you create an account to ensure a fast check-out, as well as access to exclusive areas and services dedicated to our customers.

Item search

Discover our products directly from our Home Page selections, by choosing a category from the navigation menu, or by using the website’s internal search.

Product information

On each product page, you will find all available sizes and colors, a description and the composition of the item, and when applicable, whether availability is limited or if it is the last one available in stock.

How to order

• From the item page, select the desired color and size of the product;
• Add the product to your Shopping Bag;
• Once you have finished shopping, click the “Proceed to Checkout” button in your Shopping Bag;
• Enter your email and your shipping address;
• Select a shipping and a payment method;
• Check that the information you entered is correct and click “Purchase Now”.

Payment

If you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorised. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, in accordance with the established procedures of the credit card provider.

You will receive a confirmation email shortly after with the details of your order. As soon as your order is sent, you will receive one or more Shipping Confirmation emails.

Order Status

Order being prepared: The order has been registered and we have already sent a confirmation email with the Order Number.

Order has shipped: As soon as your order is sent out from our shop, we will send one or more Shipping Confirmation emails, including a tracking number for each package.

It is possible to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the Account area.

Gift Wrapping

During checkout, select the “Buying a gift?” option and personalize your order.

The order will be delivered in an elegant gift pack with a ribbon and without prices.

If you wish to add a personal message, enter the text into the “Greeting Card” field; we will print it on a COCONUKA.com card.

The cost of Gift Wrapping is € 4,00.

Keep in mind that it is not possible to wrap items measuring more than 57x46x17: they will be shipped in their original packaging and with our card as well if you included a message.

Technical Help

Our website is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.

If you experience navigation problems, we suggest that you:

• Eliminate any Cookies and Temporary Files from your computer
• Check that Javascript is enabled.

If the problem persists, please contact us with the following details:

Your operating system (Windows Vista, Mac OS X, etc.)
Internet browser and version (Internet Explorer 9, Firefox, Safari,…)
The URL that you were trying to access (for example, www.COCONUKA.com).

Established in 2022, Coconuka offers premium products, exclusive capsule collections; eco-friendly fashion.

Shopping with us is all about discovery – an eclectic and playful journey beyond fashion’s strict seasonal rules – allowing women to express their individuality through timeless and creative style.

Coconuka is working hard to ensure an exceptional level of customer service, fast and reliable delivery all around the world and easy returns.